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FAQ

How can customers make a purchase on the website? What is the process?

1.Select an item and put it in the cart by click on Add to Cart button.

2.Log in to confirm your Power Buy website membership.

3.Confirm your order in cart.

4.Fill in The 1 Card membership number to collect points.

5.Apply a coupon/discount code (if any). If the code is valid, the discount will be displayed on the screen.

Terms and conditions of coupons :

1.Customers must apply a coupon code on own.

2.A coupon code can be applied only 1 time per order (receipt) per user.

3.Check the item/amount/price selected before clicking on PAY NOW button.

4.Select delivery address/date at your convenience.

5.Select payment method.

5.1 COD

5.2 Credit/Debit Card

5.3 Money transfer via bank/Counter Service

How can a coupon/discount code be applied?

Coupon Terms & Conditions

- One coupon can be applied for one order only.

- A coupon cannot be exchanged into cash.

- A coupon is valid only on online store before its expiry date.

- A coupon cannot be used in conjunction with hot price items in weekly and monthly promotion.

- A coupon cannot be used with Apple merchandise.

- A coupon cannot be used in conjunction with installment payment promotion.

- A coupon cannot be used with any other coupons.

- The company reserves the right to change without prior notice.

Are the prices on www.powerbuy.co.th the same as those at Power Buy stores/branches?

Prices of merchandise at each branch as well as those on www.powerbuy.co.th may vary, depending on the promotion period.

Installment Payment with 0% interest

You can choose to pay in installments - 4 months or 10 months- for one item per one order.

Banks which participate in installment payment with 0% interest promotion are:

1. Siam Commercial Bank, Co. Ltd (Public)

2. Kasikorn Bank

3. Krungthai Co., Ltd. (Public)

4. UOB Bank

5. Citibank

Please note that the promotion may vary by product. Please refer to terms and conditions of each product before making a purchase. For more information of other credit cards, please check our website.

Product	Price - Promotion	Subscription	Ordering and Payment
Ask for product description,Warranty Enquiry,Return/Exchange Policy. See All	Ask for promotion,Price Enquiry,Gifts with Purchase,Credit Card Promotion,Coupon Terms & Conditions,The 1 Card Point Enquiry. See All	Terms and Conditions of Power Buy Member Application,Membership Privilege,Membership Renewal. See All	Order and Payment Procedure,Payment Status Enquiry,Payment Notification. See All
Shipping	Installation Fee	Order Tracking	Product Collection
Ask for Standard Delivery,Express Delivery,Click & Collect,Extra Kilometer Fee. See All	Delivery Service,Change of Delivery Address,Change of Delivery Date,Date of Delivery Enquiry. See All	Order Status Tracking. See All	Ask for policy and procedure of product collection,Policy and procedure of product return/exchange. See All
Order Cancellation	Standard installation	Return & Refund	Tax Invoice
Ask for cancellation procedure,Delivery cancellation,Change of delivery address. See All	Installation Standard, Additional Installation Fee,Dismantle Fee See All	Policy and Procedure of Product Collection,Policy and Procedure of Refund. See All	Policy of Invoice Issuance/Change of the Address on the Invoice,Tax Refund for Tourists. See All